The courses listed are generally available for public and/or in-house delivery.
Contact Plum
Please phone Plum Results on 02 6495 2756 or email to request more information, check public course dates or book an in-house course.
Alternatively, please click here to complete the online Expression of Interest (EOI) form.
Please call 02 6495 2756, email or complete the online Expression of Interest form to request a course overview for your area/s of interest.
Plum Customer Service Training
Becoming a Customer Service Star
With the half-day Becoming a Customer
Service Star course, employees and managers evaluate their behaviour in 5 critical
service areas, explore their attitudes about service and develop a strategy for
improving your customer service skills.
Fantastic Service Every Time
The half-day Fantastic
Service Every Time course delivers a clear message about excellent customer service,
explores customer service concepts and includes role plays so participants get
a chance to practice the skills they learn.
Customer Service Excellence - Bite-Size
Succinct and punchy, the Customer Service Excellence bite-size workshop
(60 - 90 minutes) allows an opportunity to reflect on own approach to customer service, explore a
view of services from the customers’ perspective and commit to action how to
help bring into reality an organisation committed to excellence in service.
Positive Customer Service
The aim of this one-day workshop
is to build capability of individuals and organisations to provide a high
quality service experience consistently; based on a positive mind-set,
behaviours and communication skills.
Plum Leadership Development
Appraising Performance
The one-day Appraising
Performance
workshop shows you how to set and agree on clear objectives, openly discuss performance
issues and help individuals to reach targets. This is an open and flexible
approach that aims to get all employees performing at their peak.
Becoming the Boss: How new managers become successful managers
This flexible one-day workshop will help you learn
how to best manage your boss, your people and yourself in the all important
first management role or refine your skills as an existing manager.
Effective Leadership
The one-day Effective Leadership workshop provides a broad process overview for the whole subject of leadership in small
or large teams or organisations of people. It examines different leadership theories and
styles to determine what action might be taken to improve personal leadership
attributes and achieve leadership excellence.
Leadership Awareness
The one-day Leadership Awareness program encourages participants to reflect on and
explore their leadership approach and style and identify opportunities to maximise
leadership effectiveness.
Managing with Insight The aim of the two-hour Managing with Insight workshop is to build self-awareness of one's own approach to managing and leading and their own behavioural style. This awareness supports better leaderhip/managment balance and more effective working relationships.
Leadership Practices Inventory® Workshop
The
Leadership Practices Inventory® (LPI) workshop helps
individuals and organisations measure their leadership competencies and
develop their leadership potential, while guiding them through the
process of applying Kouzes and Posner's acclaimed Five Practices of
Exemplary Leadership® Model to their real-life organisational
challenges. The LPI worshop is delivered over a half-day following pre-course activity.
Managing by Motivation
The
Managing by Motivation half-day course helps managers and supervisors
to improve job performance by using the motivation that employees bring
with them to work.
Remarkable Leadership 12 modular programs for creating remarkable leaders. This program is designed to help
leaders reach their potential. It is
based on the book, Remarkable Leadership: Unleashing Your Leadership
Potential One Skill at a Time, which identifies and teaches readers about
thirteen leadership competencies. A
critical belief in the book is that leaders must be continual learners and that
learning isn’t an event but an ongoing, continual process. It is from those beliefs that this program was
created.
Stepping Up: A Roadmap For New Supervisors If
you are a new or an aspiring supervisor, the one-day Stepping Up course
will give you an accurate, real-life picture of what it meansto be a
supervisor.
Understanding Your Leadership Style
This
session may be delivered as a stand-alone 2-hour course or as a part of
a broader leadership program or team event.
Plum Interpersonal Skills Training
Effective
Performance at a Recruitment/Selection Interview
The half-day Effective
Performance at a Recruitment/Selection Interview workshop demonstrates from
a participant's perspective the range of steps that an interviewee can take to
improve their performance and maximise their chances of getting the job that
they want.
INSIGHT Inventory... understanding yourself and others Understanding personality differences is key to effective
communication. The INSIGHT
Inventory is an easy-to-use self-scoring personal style inventory designed
to help people understand themselves and others. Plum Recruitment Training Conducting a Recruitment/Selection Interview
Conducting a Recruitment/Selection
Interview is based on the premise that conducting a successful interview is not
a matter of good luck or even effective conversational skills. Many rely too
heavily on candidate empathy, guesswork and lack of attention to thorough
preparation and ignore the need to listen carefully to applicant's responses.
Effective Recruitment and Selection
The aim
of the one-day EffectiveRecruitment and Selectionworkshop is to provide participants with knowledge
and skills they require to apply an equitable, systematic and consistent approach
to recruitment and selection.
Plum Team Training
Insight Team Building Exercises The Insight Team Building Exercises are 12 structured team
building activities that help teams continuously improve communications and
productivity. The 1-hour exercises provide uncomplicated discussion activities and
skill-building exercises that team members work through together to open dialogue
and develop important team competencies.
The team building exercises can be used in any order. Depending on their
needs, teams can:
- work through all the exercises as a complete developmental program
- group the exercies by similar topics for targeting certain needs
- complete individual exercises to improve specific skills
Management Team Roles - indicator (MTR-i™)
The MTR-i™ (Management Team Roles—indicator)course enables a group of team members to see how their individual
contributions relate to the overall team products and improves team interaction
and performance through increased understanding and appreciation of each other
and identification of team strengths and weaknesses.
Plum Personal Effectiveness Training Change-Ability
The prospect of change can be daunting.People feel uncertain, lack direction, lose
their sense of control and fear failure. The Change-Ability three-hour workshop focuses on building individual capacity to respond to constant change
positively.
Time Management
There are only so many hours in a day, a
week, and a year.You cannot change the
number of hours, but you can decide how to best use them.To be successful at work, you must carefully
manage your time.This three-hour
will provide you with concept, strategy and insights for doing this.
Plum Sales Training Selling with Insight
Selling
with Insight may be delivered as a stand-alone 2-hour course or as a
part of a broader leadership program or team event.
Plum Tailored Training
Plum Results can design a training program or session to meet your needs and desired outcomes.
Areas of speciality include:
Leadership
Customer Service
Communication
Team Building
Train-the-Trainer
Workplace Instructional Skills
Please click here to complete the Request Quote Form or email/phone Donella at Plum Results to discuss your needs.
