The courses listed below are available for public and/or in-house delivery.
Please phone Plum Results on 02 6495 2756 or email to request more information, check public course dates or book an in-house course.
Bookings for scheduled public courses can be made online. Please click here. Alternatively, please click here to waitlist for a public course yet to be scheduled.
PLUM CUSTOMER SERVICE TRAINING
Becoming a Customer Service Star
With the half-day Becoming a Customer
Service Star course, employees and managers evaluate their behaviour in 5 critical
service areas, explore their attitudes about service and develop a strategy for
improving your customer service skills.
Click here for more information about Becoming a Customer Service Star
Fantastic Service Every Time
The half-day Fantastic
Service Every Time course delivers a clear message about excellent customer service,
explores customer service concepts and includes role plays so participants get
a chance to practice the skills they learn.
Click here for more information about Fantastic Service Everytime
PLUM LEADERSHIP TRAINING
Leadership Awareness
The one-day Leadership Awareness program encourages participants to reflect on and
explore their leadership approach and style and identify opportunities to maximise
leadership effectiveness.
Click here for more information about Leadership Awareness
Managing with Insight
The aim of the two-hour Managing with Insight workshop is to build self-awareness of one's own approach to managing and leading and their own behavioural style. This awareness supports better leaderhip/managment balance and more effective working relationships.
Click here
for more information about Managing with Insight
Leadership Practices Inventory® Workshop
The
Leadership Practices Inventory® (LPI) workshop helps
individuals and organisations measure their leadership competencies and
develop their leadership potential, while guiding them through the
process of applying Kouzes and Posner's acclaimed Five Practices of
Exemplary Leadership® Model to their real-life organisational
challenges. The LPI worshop is delivered over a half-day following pre-course activity.
Click here for more information about the LPI Workshop
Managing by Motivation
The
Managing by Motivation half-day course helps managers and supervisors
to improve job performance by using the motivation that employees bring
with them to work.
Click here for more information about Managing by Motivation
Stepping Up: A Roadmap For New Supervisors
If
you are a new or an aspiring supervisor, the one-day Stepping Up course
will give you an accurate, real-life picture of what it means to be a
supervisor.
Becoming the Boss: How new managers become successful managers
This flexible one-day workshop will help you learn
how to best manage your boss, your people and yourself in the all important
first management role or refine your skills as an existing manager.
Click here for more information about Becoming the Boss
Understanding Your Leadership Style
This
session may be delivered as a stand-alone 2-hour course or as a part of
a broader leadership program or team event.
Click here for more information about Understanding Your Leaderhip Style
PLUM RECRUITMENT TRAINING
Effective Recruitment and Selection
The aim
of the one-day EffectiveRecruitment and Selectionworkshop is to provide participants with knowledge
and skills they require to apply an equitable, systematic and consistent approach
to recruitment and selection.
Click here for more information about Effective Recruitment and Selection
PLUM TEAM TRAINING
Insight Team Building Exercises The Insight Team Building Exercises are 12 structured team
building activities that help teams continuously improve communications and
productivity.
The 1-hour exercises provide uncomplicated discussion activities and
skill-building exercises that team members work through together to open dialogue
and develop important team competencies.
The team building exercises can be used in any order. Depending on their
needs, teams can:
- work through all the exercises as a complete developmental program
- group the exercies by similar topics for targeting certain needs
- complete individual exercises to improve specific skills
Please click here for more information about these Insight Team Building Exercises.
Management Team Roles - indicator (MTR-i™)
The MTR-i™ (Management Team Roles—indicator)course enables a group of team members to see how their individual
contributions relate to the overall team products and improves team interaction
and performance through increased understanding and appreciation of each other
and identification of team strengths and weaknesses.
